Avaya Partner R8 Programming
OK. I don’t normally do this…
but I need to configure the VM for one of Rica’s friends’ store.
Right now the problem is: The VM message (which was recorded using the intercom 777, option 3) is a ‘night’ voice mail message. #507 had been set to ALWAYS. I figured if I set it to 3-Night Only, then it would work.
tested. still fails. Symptom:
1) Ensure night answer is off
2) call on one line. and answer it. leave it off hook.
3) call on the other line. after 2nd ring, you’re redirected to Voice Mail (which has the night message recorded).
This might be ok… what if, the call on the other line went to the voicemail box of extension 10. And as I can see, there is no voice mail greeting for extension 10.
New test: I recorded a message for extension 10. repeating the test. night answer off.
I got 3 separte results on 3 attempts:
1) got disconnected. 2) got some static and alien sounding voices. crosstalk? 3) got night voice mail. 4) got night VM message again.
OK. I did. #506. I noticed hunt delay for line 02 was 2 rings. set it to 4 rings. ditto for lines 03 and 04. Tested. Now I get night voice mail after 4 rings.
That’s still not quite correct. What we should do is during the day it should go to the voice mailbox of extension 10. during the night it goes to night voice mail.
Now I try #507. I noticed that line 1 was indeed set to night only. but lines 02, 03 and 04 were set to Always. I changed them to night only. testing.
OK. Now the VM does not answer at all and the phone just keeps on ringing. The problem now is, how do I get that line to go to voicemail.
I changed #310. all extensions were not-assigned. now they are assigned. testing.
The VM never answered.
… need to do more research.
Ok. more things to try and check.
Need to program #111 to a button with lights. I know the one.
Program #110 to the number of rings.
Check #121. make sure it’s set to HOLD
#204 needs all lines to be assigned
Press intercom-891 to hear the message a caller hears
also:
2. Night Service Voicemail
VMS/VMESS Button upper left Button on your button pad Enter 0# Enter password (default is 4321#) Press 3 Press 1 Record your Message When you are done recording Press 1